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  » FREQUENTLY ASKED QUESTIONS

Registering
1 (Q) How do I register?
(A) To register use the "register" page. All we need are your postal address and an email address that you can access easily.
1 (Q) How much does it cost to join?
(A) Joining junkfox is free!

Buyers pay nothing to join junkfox, and will pay only the item price and costs charged by the seller/trader.


Sellers and swappers can join for free, and are not charged for basic listings, only features and trading fees. Some of these fees must be paid before you place the listing, the rest are payable before or when you list your next item.


Community groups can apply for a special account, which will allow them to use the site without incurring trading or feature fees in return for a fixed annual charge.
1 (Q) I'm under 16, can I sign up?
(A) In accordance with standard law under 16's cannot participate in auctions as they legal binding contracts. Sorry!
1 (Q) How do I join or leave the mailing list?

(A) On joining junkfox you will be asked if you would like to occasionally receive information on products, services, special deals, and a newsletter. Using the account details form you have the option of joining or leaving our mailing list at any time.

Selling,swapping and donating
1 (Q) How do I list an item?
(A) You must first be a registered member. Once you have registered simply login to your account and click on the "Sell" link.


The software will then ask you if you wish to trade in a store, auction or both. Although it costs nothing to list items for auction or sell it now, and for swapping and donating, please note there is a fee for setting up a store. You could of course use the �5 sign up credit to test this and other trading features if you like


Once you�ve selected your category(ies), and added your description, (with as much information as possible) you will come to stage 4, the trade settings page. Here you can select how you would like to offer your item, auction, sell or trade. You will see that you can opt to add in the buy it now price, this amount must be equal to or greater than the auction price. Futher down there is the option for swapping or donating. If you are only willing to swap and dontate certain items or with specific kinds of people, like say charities, please describe this in your listing.


Filling out the addtional information - item condtion, terms of sale etc, helps people find and evaluate your item, and work out the total cost of the trade. Remember, you can edit your listing at any time up to the last 12 hours of the trade.
1 (Q) How can I keep track of items I'm selling?
(A) You can keep an eye on everything you are selling by visiting your members area and selecting the "selling" page.
1 (Q) Can I use HTML when listing an item?
(A) Yes you can, however we reccomend you use basic tags as complex HTML descriptions may not display correctly.
1 (Q) Can I use A Mac?
(A) Mac users can use most site features right away, but will need to use a windows emulator to run the bulklister.

At present Mac Safari browser users may experience problems with adding item descriptions. This is on our list of thing to fix. We would therefore like to suggest that for the time being you use Internet Explorer for Mac, which works fine.
How to Trade
1 (Q) How do I place a bid or suggest a swap?
(A) To place a bid on an item you must first login to your account. Once logged in the bidding box will be displayed underneath the trade image. You can use this box to place your chosen bid, or scroll down little further to use the buy it now link if the seller has chosen this option.

If the seller is willing to accept a swap, or donate the item, you will see this appear as a link on the item page. When offering a swap or requesting a dotation, please ensure that you read the item description, as they may have set conditions on the trade. It will aso help if you can describe your swap offer or who you are throroughly and with care as this will help the seller decide. Please remember that the seller has the right to accept or decline your offer as they see fit.
1 (Q) How can I keep track of items?
(A) Once registered and signed in, you can keep an eye on everything you are bidding on, or have recently bought by visiting your members area and selecting the "bidding" page here. You can also view the items you've just watching, or on this page here, and watch trades by entering keywords here. When a new item is listed matching the keyword and or catgegories that you have selected, we'll notify you by email.
1 (Q) How do I know if I am outbid on an item?
(A) Our auction system will automatically notify you via email if you are outbid. If you win an auction or your donation or swap bid is accepted, we will let you know via email rightaway.
1 (Q) How much will it cost?
(A) Sellers and swappers can list items for free, and are only charged for features and trading fees. There are no trading fees for swapping and donating - it's free! Feature fees must be paid before you place the listing, trading fees are payable before or when you list your next item.
Why we all reuse?
1 (Q) Why use weallreuse?
(A) junkfox� combines auctions and fixed price sales with swapping and donating to help you recycle and reuse, and make a litte cash too.

junkfox uses open source technology - it's services and features have been built using code that has been tested and used all over the world

We've used this use to create on-line tools, tutorials and help files that provide thorough and extensive information for every level of online trading experience.

Although we've had very little money to spend, we've done our best to:


  • make transactions easy and understandable
  • give you control over how you trade
  • make it easy to search
  • focus on recycling, reuse and repair
  • make the site friendly and easy to use
  • make transactions and user details secure
  • focus on sustainability not just profit
  • give good customer and technical support
  • give specialised help every step of the way
  • give administration services to support businesses

We hope that this results in a service that you will return to again and again. Please contact us if there's something we've missed..
1 (Q) What's different about weallreuse ?
(A) Unlike junkfox, auction sites such as eBay charge you upfront whether the item sells or not, have no easy way for you to swap or donate items, and are not focused on repair and reuse.

Email lists such as Freecycle work well but there are now many people using them that that they have become hard to use. Anyone with a popular item can be overwhelmed by the responses, even once the item has been taken - people don�t always read the 'taken' notices to see that it has gone. In addition, there's no way to show picturesor to ensure that items are going to the most appropriate or deserving new home.

junkfox has combined the best features of online auctions and donation email liststo create something quite new.

You can chose to auction, sell, swap or donate, locally or globally - all from a single listing.
1 (Q) There aren't that many users yet are there?
(A) True. This a project that has been 5 years in the making. Our old site had to stop in 2002, as it was so expensive to run. Our new open source software site was completed on Valentines Day 2006. We've only just finished testing it and are now inviting our freinds to join and start trading. Why don't you invite yours too?
Help
1 (Q) How can I get help with weallreuse ?

Please view our tutorials and help files, these should help answer most questions. If you still need further assitance, then please contact us.

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